For any small business owner, making sure your customers are happy is one of the most important parts of your role. This is especially true for businesses where the product is homemade or crafted, where the customer is expecting a personalized item made for them.
How can you, as a business owner, ensure that your items arrive safely and keep customers happy? The answer lies in choosing your shipping options very carefully.
Choosing a Professional Shipper
The first and most obvious choice you have is to ship your products with a professional. This is very simple and effective at getting your small business’s products where they need to go and with minimum time spent.
Outsourcing Your Shipping to a National Company
However, if your business is not very big and you do not have a solution to afford such expenditures, then you can always outsource the shipping of your products to others.
While this method is not as efficient as hiring someone, it is still an option for those who cannot afford such costs.
Many websites exist where professional truckers can quote for truck loads to ship, meaning you get a good quote from professional drivers who are invested in doing a good job. For more information about how to get involved with truck load bidding, click here.
Get a Local Courier
Another option is to find a local shipping company that will deliver your products at reasonable prices. If you can find a small shipping company that will deliver your products, you can save money and ensure the safety of your products at the same time.
If you are looking for a shipping company to work with, be sure to check out various different companies and which ones are local to you in order to save money.
Questions to Ask Your Chosen Shipping Solution
Once you’ve picked a shipping solution that suits your business, there are a number of questions you’ll want to ask in order to make sure you have the right company working for you to keep up your good customer service reputation.
These questions include:
- What guarantees can you make to get the products to their destination safely?
- What are your tracking options?
- How much does it cost per mile, kilometer, or nautical mile?
- How often will the products be delivered?
- Where will you deliver the products from?
- What are your delivery times?
- How long will it take to deliver the products?
Many companies offer different delivery options to their customers.
This is to make sure the products reach their destination in time and to keep customers happy. It is important for businesses that do not offer such options to understand exactly what that means in order to make this decision.
Being able to choose your shipping options is a valuable aspect of your business as it affects how well your customers are pleased with you and what they choose to do the next time they need something made (which will affect not only you but everyone else selling similar products).